Sky Sports pixelation

[Smevster]

Most sky sports channels badly pixallating, they're completely unwatchable. Have rebooted box but no difference. Going to miss the darts now! Well **bleep** off. This has happened occasionally for a second or two, but this is constant. Going to Sky when my contract ends next month.

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Ayisha_B]

Hi @Smevster 👋

Welcome back to our Community Forums and thanks for your post. 

We are aware of an issue where some customers were experiencing pixelation on various sports channels, not limited to Sky Sports but this was resolved on Friday. 

If you still require further support, let us know.