Sky Sports UHD Upgrade
Asked for the price to upgrade to add Sky Sports UHD to my Ultimate Oomph package today which has Sky Cinema UHD and Entertaiment UHD already active. I was told it will be £10 as Cinema UHD is no lon...
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Yup, cost of living crisis and they are pulling this crap with their top-paying customers on the Ultimate bundles, if you're going to try adding it to my package for £7 I might as well move to Sky now that you can get 900meg internet there too and just keep switching every 18/24 months
What I just got sent on webchat
"Yes, but with the bundle you have now is our old bundle in which Sky UHD was inclusive and the new Ultimate bundle does not have Sky cinema UHD included so it actually cost 6GBP extra and for Sky sports UHD and movies UHD it will cost you 10GBP so offered it for best price."
Pretty much the same was said to me. I am not asking to be updated to the new bundle I am asking to have something added to my existing bundle. I am waiting to talk to a manager as not accepting that I have to pay for something that is supposed to be included in the bundle I already have.
Ian
I said, I wasn't happy and after 20 minutes I got this
"I am sorry that it is taking more than expected time can you please get back to us after 2 hrs to check if this is been resolved?"
If you are out of contract just call the retentions team and say you want to cancel your contract. Then you will receive a call from the first person. Now in my case the first person offered me the best deal I could get, which means you should get an offer of £60 for Ultimate Volt package. If they offer you a higher price for this say no and carry on with cancelling your contract. Then the second person will call you and this one will ask you what would you want and you at Ultimate Volt package for the price as it is advertised for new customers, £60 and then they will say OK and then you make sure to have everything included into your package (Netflix standard, 1Gig broadband, Sky sports and Sky cinema in HD, Sky Entertainment and Cinema UHD and the newly added Sky sports UHD). The worst they can say is to offer you this package at £67 or £70 which is anyway more cheaper than you're paying now. Good luck
