Replacement Power Adapter/Cable for V6 Mini Box

[Lhebbs]

Hi all,

I’ve called the customer services team a few times without success. I have a V6 box in the bedroom as my 2nd box and need a replacement power adapter. Please can someone get in touch so I can sort out a new one - customer services aren’t able to help me and tell me to book an engineer! It’s just a power cable! 

Thanks 

[newapollo]

Hi @Lhebbs 

There isn't a V6 minibox.   

Are you sure you don't have a main tv360 box and a mini 360 box? 

Looking at the V6 box and the main 360 they look the same, however both 360 boxes run on the Horizon interface and the remotes have a voice button, whereas the V6 boxes run on tivo and the remotes don't have a voice button.

main 360 box and remote control360 mini

[Lhebbs]

Hi Dave,

Appreciate you coming back to me - sorry for the confusion. They both have the voice control so must be 360 boxes. The power cable I need a replacement for is my secondary box.

Cheers!

[newapollo]

Hi again @Lhebbs 

No problems, I'll move your post to the 360 forum. 

A member of the forum team should pick this up for you in a day or two and help.

I take it that it's the power adapter and lead that you need.  

I have two main 360 boxes so can't confirm if the main 360 box uses the same power adapter and cable as the mini box, but if they do then try swapping the boxes around  to confirm it isn't the actual box that's kaput

[Lhebbs]

Appreciate your help- thank you.

Yes it’s both the power adapter and cable I need! 

[Gareth_L]

Hello Lhebbs.

Thanks for your first post and welcome to our community.

To save you the time going through to our team on the phones.

We can happily arrange for a power cable to be sent out to you.

It can take around 5 days to be received.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for your time today Lhebbs.

I have just arranged for a replacement power supply to be set out for you.

This should be with you in the next 5 working days.

Once you have received it can you see if the 360 mini box is working okay.

If it has been offline a while we may need to send a refresh signal to it from here.

Regards.

Gareth_L