The new remote has fixed the issue, which must mean the first remote you sent me was faulty. I expect a refund of the £10 that I have been charged, given that the original, brand new, remote was faulty.
Forum TeamHi Dchurch,
Thanks for coming back to us and updating us on things. We're happy to hear the new remote control did the trick.
We can take a closer look at a credit for the remote for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
