Forum Discussion

Tina31's avatar
Tina31
Joining in
3 months ago

Remote not working

Hi

Elderly parents remote broken, gone through all the checks and tried reset still not working. Tried to order online got to the end and tells me sorry there was an issue placng your order. Tried to call your number not working, tried to chat online not working...any ideas what I can do?

Thanks

Tina

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi Tina,

    A member of the forum team should pick this up for you, however it may take a day or two.

    Did you try the following link? https://my.virginmedia.com/faults/order-new-remote 

    In the meantime if your parents have either an android or ios mobile or tablet then they should be able to download the TV Control app to use as a temporary remote.

    There's a link to download the app on the following page /virgin-tv-edit/tips-and-tricks/telly-hacks-2020 

    And instructions on how to use it <here> 

    • Tina31's avatar
      Tina31
      Joining in
      3 months ago

      Hi 

      Thanks for taking time to reply to me...yes tried all the above.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        3 months ago

        Hi there Tina31 

        Thank you so much for your post and welcome back to the forums, it's great to have you here. 

        I am so sorry that you have faced this issue with your service and thank you again for posting. I would be more than happy to look into arranging a replacement remote for your parents via a private message. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.