Forum Discussion

Harley2017's avatar
Harley2017
Superfast
8 months ago
Solved

Remote not working

Hi folks  I am having issues with my remote. My tv is stuck on a channel and the remote won’t change channel…voice control doesn’t work either. The remote will adjust the sound and the lights are on...
  • newapollo's avatar
    newapollo
    8 months ago

    Have you tried pairing the remote again Harley2017 ?

    If so did you use the correct 'Live TV' button? (the one on the right hand side directly below the red power/standby button)

    It should work by holding down the 'Live TV' and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.

    You can also try the following:-

    Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.

newapollo's avatar
newapollo
Very Insightful Person
8 months ago

Have you tried pairing the remote again Harley2017 ?

If so did you use the correct 'Live TV' button? (the one on the right hand side directly below the red power/standby button)

It should work by holding down the 'Live TV' and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.

You can also try the following:-

Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.

  • Harley2017's avatar
    Harley2017
    Superfast
    8 months ago

    Hi 

    sorry I didn’t see your helpful message.

     Tried all this….received new remote to. 
    I used my phone as a remote control for the last few days…….that’s another story…😂