Forum Discussion

VM2024's avatar
VM2024
Joining in
2 years ago
Solved

Relocating Wall Box, or not

My existing wall box and Hub is in a different room to my TV, but in a good place for the Hub signal (I had broadband only, no Virgin TV).  I've now upgraded and received a 360 box, which seems to necessitate moving the wall box and Hub to the living room with the TV.  I'd rather not have to move the Hub to a room with a poorer location in terms of signal, and am happy to connect to the 360 box via wi-fi, so could an engineer just run a longer coax outside, along the wall about 20m, and into the living room?

  • roy247's avatar
    roy247
    2 years ago

    That shouldn't be a problem you just need to ask for a manned installation and it might be free as part of the 360 box addition, if not then there's a £25 charge. You just need to make sure that where you want the 360 box that the WiFi signal is good if you can't run an ethernet cable to the box.

     

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    That shouldn't be a problem you just need to ask for a manned installation and it might be free as part of the 360 box addition, if not then there's a £25 charge. You just need to make sure that where you want the 360 box that the WiFi signal is good if you can't run an ethernet cable to the box.

     

    • VM2024's avatar
      VM2024
      Joining in
      2 years ago

      Many thanks for your reply!  Wi-fi is good so sounds like a win.  

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi VM2024 👋🏼.

    Thank you for posting and welcoming you back onto the community forum 😊.

    As Roy247 has mentioned there maybe a charge in moving your box however I can look into this for you.

    So I can further investigate 🧐.

    I will have to private message you. 

    Please watch out for the envelope ✉.

    Thank you.