Forum Discussion

VM2024's avatar
VM2024
Joining in
2 years ago

Relocating Wall Box, or not

My existing wall box and Hub is in a different room to my TV, but in a good place for the Hub signal (I had broadband only, no Virgin TV).  I've now upgraded and received a 360 box, which seems to ne...
  • roy247's avatar
    roy247
    2 years ago

    That shouldn't be a problem you just need to ask for a manned installation and it might be free as part of the 360 box addition, if not then there's a £25 charge. You just need to make sure that where you want the 360 box that the WiFi signal is good if you can't run an ethernet cable to the box.

     

Arissa_H's avatar
Arissa_H
Forum Team
12 months ago

Hi VM2024 👋🏼.

Thank you for posting and welcoming you back onto the community forum 😊.

As Roy247 has mentioned there maybe a charge in moving your box however I can look into this for you.

So I can further investigate 🧐.

I will have to private message you. 

Please watch out for the envelope ✉.

Thank you.