Forum Discussion

mupps's avatar
mupps
On our wavelength
2 years ago

Recent V6 box 360 upgrade.Series link recordings disappearing

Recently upgraded my old V6 box to the 360 interface with new remote. However, the boxes when recording a series link i.e classic coronation street, Vietnam war series over Christmas  (2 examples), appear to self delete the previous recorded episodes and do not show in recordings..This happens even when not watched.

I have looked in both settings and manage recording tabs yet nothing appears to display why this is happening. Both boxes worked fine before the upgrade. Could it be software/technical issue with the boxes is my question. .Any help appreciated.Thanks.

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    Hi mupps,

    I would try turning off the "Ask to delete option" as a starting point,

    Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Ask to delete after watching > Set to Off.

    and also the "Auto delete option" to off, I think the default is off,

    Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.

     

     

    • mupps's avatar
      mupps
      On our wavelength
      2 years ago

      Hi roy247

      Thanks for the reply. I have done this, and boxes are set as you mentioned. As said, wondering if other users have encountered upgrade/software issue causing this.Thanks.

      • Arissa_H's avatar
        Arissa_H
        Forum Team
        2 years ago

        Hi Mupps 👋🏼.

        Thank you for posting and welcoming you back onto our community forum 😊.

        Sorry to see you are having issues with your TV box ☹.

        Thank you for trying what Roy247 has mentioned, so I can further investigate 🧐 I will have to private message you.

        Please watch out for the envelope ✉.

        Thank you. 

  • gpoynter15's avatar
    gpoynter15
    Joining in
    2 years ago

    Hi,

    I have also been experiencing this issue. We done the software upgrade on our two v6 boxes to become 360s but since roughly christmas time we have had same issue. Seen on another thread about maybe needing new boxes as inside components could be wearing out? 

    • roy247's avatar
      roy247
      Superstar
      2 years ago

      If all your recordings and series link's are disappearing then that is a sign of a faulty box.