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Re: Series Link issues

Devonblue
Joining in

on ‎12-10-2024 12:30

Identical issue. Box swapped 3 times now in past couple of weeks. Like to know what the fix was 

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4 REPLIES 4

whitehouse-j24
Tuning in

on ‎12-10-2024 14:12

Not sure what they did with the box as they didn’t change it again but we ended up with new cable outside from pavement to house

japitts
Very Insightful Person
Very Insightful Person

on ‎12-10-2024 19:13

@Devonblue wrote:

Identical issue.

Your "me too" post has been moved to a new thread, and thus has no context or explanation.

Can you explain your service issue?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zach_R
Forum Team
Forum Team

on ‎14-10-2024 19:50

Hi @Devonblue,

Thank you for your post and welcome to our community forums. We're here to help.

Would you mind expanding on the problem that you're experiencing with your TV box and/or service and we can proceed from there with this?

Thanks,
 


Zach - Forum Team
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Devonblue
Joining in
In response to Zach_R

on ‎14-10-2024 20:37

Problem with box only recording single episodes and not series links but only on certain programs. Seems to now be resolved after an engineer visit. Apparently was a software issue. 

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