Series Link issues

[Devonblue]

Identical issue. Box swapped 3 times now in past couple of weeks. Like to know what the fix was 

[whitehouse-j24]

Not sure what they did with the box as they didn’t change it again but we ended up with new cable outside from pavement to house

[japitts]

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@Devonblue wrote:

Identical issue.

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Your "me too" post has been moved to a new thread, and thus has no context or explanation.

Can you explain your service issue?

[Zach_R]

Hi @Devonblue,

Thank you for your post and welcome to our community forums. We're here to help.

Would you mind expanding on the problem that you're experiencing with your TV box and/or service and we can proceed from there with this?

Thanks,
 

[Devonblue]

Problem with box only recording single episodes and not series links but only on certain programs. Seems to now be resolved after an engineer visit. Apparently was a software issue.