Forum Discussion

KTBATH's avatar
KTBATH
Joining in
3 years ago

Re: OOPs. we couldn’t connect to Virgin box1

Hi there, I'm having exactly the same problem, when I try to access a recording from the main 360 box to watch on the mini box. It came up with OOPs. We couldn’t connect to Virgin TV 1. I called out ...
KTBATH's avatar
KTBATH
Joining in
3 years ago

Hi there, unfortunately the problem still exists, I can't watch recordings on TV2 minibox I still get the 'OOPS we couldn't connect to TV1' message. As reported before, this is a random and intermittent problem and initially I thought the problem was fixed following the full reset, but the problem is still there, please can you help?

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    3 years ago

    Hi KTBATH, thank you for your response.

    We're sorry to hear that's the case 😔

    Have you been getting any error codes at any point? 

    Regards,
    Daniel