Re: OOPs. we couldn’t connect to Virgin box1
Hi there, I'm having exactly the same problem, when I try to access a recording from the main 360 box to watch on the mini box. It came up with OOPs. We couldn’t connect to Virgin TV 1. I called out ...
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I've had the same intermittent problem on my 360 Mini.
Had a tech visit today. The engineer hadn't seen this issue before but when he rang his boss he was told to follow this process exactly.
1, Turn off Hub
2. Turn of 360 Main box and 360 Mini box
3. Wait 5 minutes
4. Turn on Hub and wait for broadband to reconnect
5. Then turn both 360 on again.
This apparently should re-sync things.
So far it's been ok but will have to see over the next few days if it's fixed completely as the error has been random and intermittent.
p.s. the other issue I've been seeing is another intermittent error message when I try to delete a recording on my 360 Mini. It tells me 'Unable to delete recording as the programme is being watched on another box' when it's not being watched on another box. Hoping the above fix has sorted this issue too.