Re: OOPs. we couldn’t connect to Virgin box1

Hi there, I am still experiencing problems. This is what happens on TV2 Minibox: I press "Home" and it works, I press "Recordings" and it works, I press "Recorded - View All" and they are all listed, I can scroll up and down through my recordings and select one for playback, this works, I can see the recording and I can click on 'watch', this is where the problem happens, the playback doesn't start and I get the 'OOPS we couldn't connect to TV1' message. THIS IS AN INTERMITTENT PROBLEM, SOMETIMES IT WORKS, SOMETIMES IT DOESN'T. My internet is excellent and my other devices work perfectly. As an experiment, I switched off my router to simulate a weak or non-existent broadband wifi signal at TV2 mini-box. This resulted in a completely different fault scenario, whereby, as soon as I pressed 'home' on TV2 mini-box remote controller I went into a diagnostics mode as there was no signal. Because I can list my recordings on TV2, because I can scroll up and down through my recordings on TV2 and select one for playback, doesn't this mean that my TV2 is already connected to my TV1 box, which is where the recordings are stored? Please help! Thanks