Re: OOPs. we couldn’t connect to Virgin box1
Hi there, I'm having exactly the same problem, when I try to access a recording from the main 360 box to watch on the mini box. It came up with OOPs. We couldn’t connect to Virgin TV 1. I called out ...
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Hi Travis_M, I have run the diagnostics on the main TV connected to Main TV1 Box and have attached the results, we don't have any problems with Netflix or iPlayer or youTube any other App on either TV, just playing the recordings on TV2 is the only problem, Thanks, Keith
Hi Keith
You could run the same diagnostics on the other box to check the internet connection since it's TV2 (the mini box) that isn't connecting to TV1 (the main box) where the recordings are stored.
If the Main Box isn't ready to accept the request from the mini box then you won't be able to play the recordings.
The main box needs to be on either Fast Start or Active Start. If it's set to Eco Start, or turned off when the request is made then the Mini box can't see it.
Go to Settings > System > Standby power consumption. You have 3 choices.
Fast start - the 360 starts quickly but is less energy efficient
Active start - more energy efficient than fast start but the box takes a little longer to start up
Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.
The first two options are best if you have a mini box and want to watch a recording on it
Hi I have already run the diagnostics on the TV2 and these are displayed further up this thread. The main box has always been on Fast Start (and so has the mini box TV2. I have also tried leaving the main box on permanently (24 hrs between standby and using main box every day so it doesn't ever go into standby). Even with the main box on permanently the problem remains, cannot play recordings from TV2. The internet at TV2 is excellent, I ran Sam Knows next to TV2 minibox (on my mobile phone) and got 221Mb speed. I used a wifi Analyser on my mobile phone right next to TV2 minibox and got 57dB which is really good wifi strength. Please see photos below, Thanks, Keith
Hi KTBATH,
Thank you for expanding on this for us. Is this issue ongoing for you today?
If it is, can you clarify if the issue is constant or intermittent?
Along with this, are any other devices connected to your broadband service experiencing any issues at all?
Thanks,
Hi there, I am still experiencing problems. This is what happens on TV2 Minibox: I press "Home" and it works, I press "Recordings" and it works, I press "Recorded - View All" and they are all listed, I can scroll up and down through my recordings and select one for playback, this works, I can see the recording and I can click on 'watch', this is where the problem happens, the playback doesn't start and I get the 'OOPS we couldn't connect to TV1' message. THIS IS AN INTERMITTENT PROBLEM, SOMETIMES IT WORKS, SOMETIMES IT DOESN'T. My internet is excellent and my other devices work perfectly. As an experiment, I switched off my router to simulate a weak or non-existent broadband wifi signal at TV2 mini-box. This resulted in a completely different fault scenario, whereby, as soon as I pressed 'home' on TV2 mini-box remote controller I went into a diagnostics mode as there was no signal. Because I can list my recordings on TV2, because I can scroll up and down through my recordings on TV2 and select one for playback, doesn't this mean that my TV2 is already connected to my TV1 box, which is where the recordings are stored? Please help! Thanks
Im having the same problem. Did Keith get it sorted.
