Forum Discussion

Cubit's avatar
Cubit
Tuning in
2 years ago

Problems with subtitles

We like to use subtitles quite often when watching the TV. Since we installed the 360 box, I have noticed that if I actually record a programme, I can get subtitles, but if I stream it I can't. This can happen with the same series, so obviously the channel is providing subtitles. I have used both the remote and 'asking' for the subtitles but get a response that these aren't available. Is there a way round this?

I expect some older programmes may not have them, but before we had the 360 box I don't remember this problem happening so frequently.

  • 1701-e's avatar
    1701-e
    Fibre optic
    2 years ago

    Which channels are you referring to?  BBC ITV and sky channels all have subs online 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi Cubit, thank you for your post.

    We're sorry to hear about the problems you're experiencing 😔

    If you could please confirm the channels you're referring to, as asked by 1701-e, that'd be much appreciated. 

    Advice on how to control the subtitle settings on your 360 box can be found in this article here. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • Iklein's avatar
    Iklein
    Joining in
    3 months ago

    I am also having problems with subtitles on streaming. I am watching The Jackal through TV SHOWS (or by selecting it from my previous searches). Sometimes I get subtitles, and sometimes not. When the subtitles are present, the "..." menu offers the Subtitles option, but when they are not present, the "..." menu does not have a Subtitles option to turn them on. Episode 4 HAS subtitles, but episode 5 does NOT have them! It is very annoying! Can you explain why?

  • Iklein's avatar
    Iklein
    Joining in
    3 months ago

    I just checked episode 6, and it has subtitles! I went back through all the episodes I have watched; they all have subtitles except episode 2 and episode 5. Something very strange is happening with just those two! I don't know if episode 7 or later has them or not ... I guess I will find out!

    • Carley_S's avatar
      Carley_S
      Forum Team
      3 months ago

      Hi Iklein 

      Welcome to the community forums 

      Sorry to hear that you're having issues with subtitles on some of the episodes you're watching. 

      Just to confirm, is this for The Day of the Jackal or another show?

      Is this on your set top box or over the TVGO app? 

      • 45RPM's avatar
        45RPM
        On our wavelength
        3 months ago

        I can never receive subtitles on the ultra channels 175 & 999.  Although my TV is not ultra, I can watch the channels fine - just without the subs.

        So, I can never watch those channels as my hearing is not 100% - big shame as there is a lot of good stuff on there!

         

  • jeds's avatar
    jeds
    Tuning in
    2 months ago

    Subtitles on VM programmes are unusable to us anyway. They are half the size of the screen and always in the wrong place. I've never understood why subtitles cannot be altered in settings to suit the individual.