on 06-10-2024 10:53
Received an email from VM saying N--f--x wouldn't be available on one (or more) of my 3 tv boxes (2x Tivo, 1x V6) and to click on a link to their website to arrange upgrades. I checked link was legit, clicked on link to only have option of using their robot. This couldn't recognise what I was asking. Finally got through to a human who arranged for an Engineer to call round, they didn't arrive. Back on phone to VM, agent advised no appointment had been arranged, the phone then went quiet, after further 5 mins I hung up. Phoned again, got through to another agent who I really don't believe they understood what they were talking about. Appeared I would receive 1 new tv box in the post/by courier which I would have to install myself! Today, received a tm from +447860064961 asking me to accept an engineer calling in few days time and to send a reply. I have no way of confirming if this number is legit. Every time I have to deal with VM I spend (waste) so much time, really poor service.
on 06-10-2024 13:12
Thanks for reaching out to us @Boxmoor123, and welcome back to our Community Forums!
Sorry to hear of the issues you have been experiencing with our customer services when trying to upgrade your older set top boxes.
Check out the envelope in the top right hand corner for a private message from me and I'll be able to take a closer look into this for you
Thanks,
David_Bn
on 06-10-2024 13:16
@Boxmoor123 wrote:Received an email from VM saying N--f--x wouldn't be available on one (or more) of my 3 tv boxes (2x Tivo, 1x V6) and to click on a link to their website to arrange upgrades.
Netflix is being removed from legacy TiVo boxes, but remains fully supported on V6.
Be careful what you are signing up for - upgrading the TiVo to a V6 is what VM should be doing here. Converting all 3 of your boxes to TV360 (the TiVo losing it's hard drive in the process) is what could very easily happen.
If this is what you're looking to do, then great. But it may not be.
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a month ago
Thanks for the update via PM @Boxmoor123 and I'm pleased our engineer has been able to have this now sorted for you on the recent visit.
Do feel free to report back to the Community Forums if you experience any further issues with our services.
All the best,
David_Bn