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No tv signal

pr1234
On our wavelength

on ‎02-03-2024 17:14

When I turn my TV and 360 box on just saying no signal tried all the usual things to rectify it but still nothing different cable switching on and off again 

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22 REPLIES 22

japitts
Very Insightful Person
Very Insightful Person

on ‎02-03-2024 17:43

Is there an error code alongside this "no signal" error? If it's being generated by your TV360 box, there should be. If not, it could be an error generated by your TV to report no incoming signal on the selected HDMI port.

What are "all the usual things" you've tried thus far - you've not said so no-one else knows!

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pr1234
On our wavelength
In response to japitts

on ‎02-03-2024 17:58

No error code and I've changed hdmi lead tried another TV and it was working yesterday reset TV and the virgin box and router but still nothing checked the other cables into box and TV 

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japitts
Very Insightful Person
Very Insightful Person

on ‎02-03-2024 18:01

Can you post a photo of the error message? I suspect it's from your TV rather than TV360, and the advice for dealing with each varies.

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pr1234
On our wavelength
In response to japitts

on ‎02-03-2024 18:02

It can't be TV I have tried other tvs and still no signal 

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pr1234
On our wavelength
In response to japitts

on ‎02-03-2024 18:05

And I can play my PlayStation on the same hdmi lead and through the same hdmi port on the TV 

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pr1234
On our wavelength
In response to japitts

on ‎02-03-2024 18:35

There is also a TV fault in my area that might be the cause but I can't confirm that till I can speak to virgin media 

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japitts
Very Insightful Person
Very Insightful Person

on ‎02-03-2024 18:37

You can use the "edit post" option to avoid the need for multiple short replies.

From your latest posts, it sounds like your TV360 box is potentially not giving a video output, and this error is your TV reporting no HDMI signal on the selected input. If you restart your TV360, does your TV display the "welcome" & "Starting up" screens?

Without seeing the details of the area fault, I strongly suspect it's completely irrelevant to your issue.

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pr1234
On our wavelength
In response to japitts

‎02-03-2024 18:50 - edited ‎02-03-2024 19:01

17094053241507656825062930754786.jpg

 restarted multiple times and still this and as I did say I have changed tvs and still this no welcome screen and on other TV says no signal so to me it's from the box to virgin media 

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roy247
Superstar
In response to pr1234

‎02-03-2024 19:09 - edited ‎02-03-2024 19:10

I agree with japitts that the area fault isn't anything to do with your problem or there would be more people posting about this, if the light on the box is changing from red to white (or pinkish white with my box) and you don't get the starting up message then it does sound like the video output has failed. If the box was booting up Ok and it was just live TV you would be able to press the Home button and see the menu.

Still waiting for your picture to clear.

 

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