No option to upgrade to 360 remote

[Irenec]

Hi,

I don't have an option to upgrade to 360 remote on menu screen or in apps, can you help please.

Thanks

I've also posted this on V 6 forum, hope that's ok

[Irenec]

Hi,

There is no option on the home screen or apps to upgrade to 360 remote, can you help please

Thanks

[japitts]

You only need post once, your 2 threads have been combined into one.

Be aware that TV360 is not a "new remote" for V6, it's totally different software - in much the same way as Android is totally different to Apple.

[elmo360]

Hello Irenec,

We checked your account and the reason you don't have the upgrade now app on your TV box is because you also have an old Broadband Hub, a SuperHub 2ac.

We can manually process the migration to 360 if you like, however this would require you to also upgrade your broadband Hub.

Would you like us to process this for you?

Thanks,

Lewis

[Irenec]

Thank you, I understand that, my Daughter was able to get a new 360 remote and she likes it but I've no options to do this.

[Irenec]

Can you let me know what this involves please

[elmo360]

We'd send you a new Broadband Hub for you to swap over to, and also a new remote for you to upgrade your TV box. All instructions would be provided in the package we send you. Thanks, Lewis.

[Irenec]

Thanks Lewis,

Please go ahead with this 

Thanks

[Ashleigh_C]

Thank you @Irenec I'll be happy to get this organised for you now via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.