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New remote control won’t pair with tv box

Tuning in

I received a brand new tv remote control today, and have tried numerous times to pair it with my tv box by following the screen prompts but without success. I have even attempted using 2 different sets of batteries thinking that maybe those supplied with the remote could be dead, but nothing.

 The screen prompts are: Press tv button and rewind button for ten seconds, then press tv button and 0 button for ten seconds and tv box light should flash and then work, but all that happens is the red light on the box stays on.

Any help would be appreciated.




Hi there @BBRIFLCL 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

We are so sorry that you were facing this issue with your remote, but we are very glad to hear it is now back up and running! Please do monitor this and let us know should any other issues occur?