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raygannon's avatar
raygannon
Tuning in
2 years ago
Solved

New V6 remote

I've recently renegotiated my contract with VM which involved a TV package upgrade on my V6 box. I've got the old chunky V6 remote.  The guy I spoke to said he was getting a new voice controlled remo...
  • japitts's avatar
    japitts
    2 years ago
    raygannon wrote:

    I've recently renegotiated my contract with VM which involved a TV package upgrade on my V6 box.........getting a new voice controlled remote sent out to me.

    You have not been told the whole story. Your TV package upgrade is exactly that, just a change of package - it has nothing to do with your choice of TV box software. You have also been sold a conversion to TV360, which is a completely different TV platform and is fundamentally not TiVo/V6. It is substantially different, akin to being sold an Apple device instead of an Android one.

    Are you aware of the substantial differences between TiVo/V6 & TV360? It's rarely wise to do this voluntary conversion without being aware of them. On the basis that you are, the normal process is that the new remote is sent out within "a few days" and an "upgrade now" icon appears on your V6 menu.

    You have a short time to voluntarily begin the migration process before it's done automatically. Your V6 hard-drive is reformatted & the Horizon TV360 firmware installed. All recordings & series-links are lost as part of this process.

japitts's avatar
japitts
Very Insightful Person
2 years ago
raygannon wrote:

I've recently renegotiated my contract with VM which involved a TV package upgrade on my V6 box.........getting a new voice controlled remote sent out to me.

You have not been told the whole story. Your TV package upgrade is exactly that, just a change of package - it has nothing to do with your choice of TV box software. You have also been sold a conversion to TV360, which is a completely different TV platform and is fundamentally not TiVo/V6. It is substantially different, akin to being sold an Apple device instead of an Android one.

Are you aware of the substantial differences between TiVo/V6 & TV360? It's rarely wise to do this voluntary conversion without being aware of them. On the basis that you are, the normal process is that the new remote is sent out within "a few days" and an "upgrade now" icon appears on your V6 menu.

You have a short time to voluntarily begin the migration process before it's done automatically. Your V6 hard-drive is reformatted & the Horizon TV360 firmware installed. All recordings & series-links are lost as part of this process.