on 03-06-2024 02:10
Both my TV's keep pixilating, but I've found if I unplug the splitter from the mains for 30 seconds and plug it back in it clears the fault for a couple of days. Think I need a new one. Can Virgin just send one out? I can fit it myself. Or do I need an engineer.
03-06-2024 09:06 - edited 03-06-2024 09:06
Yes you need a technician’s visit.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 03-06-2024 09:07
Sounds maybe like the splitter equivalent of a reboot, and what some offshore CS agents call "sending a signal"
Report the fault via the usual means, and then explain your findings when the tech arrives.
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on 06-06-2024 13:43
Hey frosty1997, thank you for reaching out and I am so sorry to hear this.
As mentioned this may require a engineer visit, let me send you a DM.
Matt - Forum Team
New around here?
on 12-06-2024 15:55
Thanks guys, it seems to have been ok for a week now. I will come back if it starts again.
on 14-06-2024 16:16
Thank you for the update @frosty1977
Please do not hesitate to contact us if you need any further help with this 🙂