New Splitter needed

[frosty1977]

Both my TV's keep pixilating, but I've found if I unplug the splitter from the mains for 30 seconds and plug it back in it clears the fault for a couple of days. Think I need a new one. Can Virgin just send one out? I can fit it myself. Or do I need an engineer. 

[Tudor]

Yes you need a technician’s visit.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[japitts]

Sounds maybe like the splitter equivalent of a reboot, and what some offshore CS agents call "sending a signal"

Report the fault via the usual means, and then explain your findings when the tech arrives.

[Matthew_ML]

Hey frosty1997, thank you for reaching out and I am so sorry to hear this.

As mentioned this may require a engineer visit, let me send you a DM.  

[frosty1977]

Thanks guys, it seems to have been ok for a week now. I will come back if it starts again. 

[Akua_A]

Thank you for the update @frosty1977 

Please do not hesitate to contact us if you need any further help with this 🙂