Forum Discussion

JK101's avatar
JK101
Tuning in
9 months ago
Solved

Netflix app menu inaccessible

The Netflix app seems to have changed overnight. The menu (search, home and profile icon) used to be on the left side, now, they've moved to the top.  The problem is, the arrow keys won't move the ...
  • JK101's avatar
    JK101
    9 months ago

    Fixed it. Contacted Netflix help. Their chat operator said they haven't changed the home screen so I was getting an test page ie experimental. She instructed me to switch off the test feature option, sign out and sign in. BINGO. Fixed. Of course there may be some other changes if I was seeing other test features but we'll cross that bridge if we come to it! In the meantime, we can change profiles and search to our hearts content! So, we're just going to search and change programmes just for the fun of it.

    If there isn't already a sticky about Netflix experimental features, it might be useful to make one. 

JK101's avatar
JK101
Tuning in
9 months ago

Well, having to crash the app to change profiles and still not being able to search for programmes has become a REAL nuisance.

In desperation, I tried the "reset" option that's revealed when the Netflix app crashes. It asked me if I was sure, then restarted but there's no apparent changes - profile are still there, programme filters are still there... menu buttons still out of reach. 

JK101's avatar
JK101
Tuning in
9 months ago

Fixed it. Contacted Netflix help. Their chat operator said they haven't changed the home screen so I was getting an test page ie experimental. She instructed me to switch off the test feature option, sign out and sign in. BINGO. Fixed. Of course there may be some other changes if I was seeing other test features but we'll cross that bridge if we come to it! In the meantime, we can change profiles and search to our hearts content! So, we're just going to search and change programmes just for the fun of it.

If there isn't already a sticky about Netflix experimental features, it might be useful to make one. 

  • roy247's avatar
    roy247
    Hero
    9 months ago

    Were you a Netflix customer before receiving it from Virgin, I can't see this "test feature option" .