Netflix & Prime Apps do not play programme

[gamil01]

Hi

My virgin box with TV 360 was recently replaced. 
But now my Netflix and Prime Apps no longer play any selected programs. 

The apps start up fine and I can select items from various Menu options. But as soon as I press “Play” nothing happens and get blank screen. 

thanks

Lalji

[Paul_DN]

Hi gamil01,

Thank you for reaching out to us in our community and welcome back, sorry to hear you are facing issues with both Netflix and Amazon Prime, I was able to locate you on our system with the details we have for you and cannot see any issues.

Since receiving the new 360 Box, have you rebooted both the box and Router at the same time, if not, unplug both from the power and leave for 2 to 3 minutes, then plug back in.

Regards

Paul.

[gamil01]

Yes have done all that. 

[Sabrina_B]

Hi @gamil01.

Thanks for the update on this, do you have any sound? If so can you change the settings on the TV to a lower resolution function such as 1080p, you can also check the settings on the 360 box. The menu will only be in HD, the content that is shown will be streamed in a high format. 

Thanks.