Need Help Please! Can not upgrade V6 box to 360 software gives error!

[Dream-RJ]

Hi,

I made another thread but for some reason the stupid forum systems marked it as spam and it is not visible.

I got the new Virgin 360 remote and I tried updating my V6 box by going to apps and clicking on "Install Now" and it gives this error code (MA1/3/50)

I tried a fix posted in a similar thread by turning box off at mains and then switching it back on while holding the power and + buttons on the front of the V6 box, the power button went blue it then took over 15 mins to boot up and it then reset my entire box it is still on the old TiVo software. When it set it all up again I then went to Apps "install now" again and it again gave the same error code MA1/3/50

So it is not working what so ever, I am out of ideas now, I tried ringing faults but it says the lines open at 8am?

I thought faults team had 24 hour support? When I google it states support is available 24 hours but obviously it is not. 

Any help would be appreciated at this godly hour haha. I hope this thread does not get marked as spam as well.

I will try ring faults team at 8am as well.

Thanks in advance.

[Dream-RJ]

@newapollo

So as you can see - good signals and connected to VM servers!

[newapollo]

Catch Up, On Demand and apps are via the internet. 

Live TV is a broadcast signal and doesn't rely upon the internet. That signal feed is sent through the coaxial cable.to the 360 box.

The 360 box checks that it's received the codes for the TV channels, if it can't find a match then it won't be able to display the channels.  Often resending the codes to the 360 remedies the problem, but sometimes VM's back end systems can't complete the update for the TV channels becaiuse it hasn't recognised that the box has been migrated to the 360 platform.

[Dream-RJ]

ok so what it means they need to replace the box?

[Dream-RJ]

Update: So my dad just got here with the Aerial and as soon as he shown up the channels suddenly worked. So the Signal finally got received by my box for the channels.

At least I got a backup Aerial now for my TV as an emergency.

I just phoned faults back and cancelled the engineer, can I thank newapollo for the help and advice.

So now I can finally use it and get used to the new UI.

[newapollo]

Thanks for updating the thread @Dream-RJ 

I'm really pleased to see it's finally all working

There's a channel guide for the 360 < here >

Also a couple of pages of tips to help you get used to the 360 < here >  and < here >  

There's lot's of helpful staff and people on the forums, so if you get stuck or need help just holler.

[Dream-RJ]

Ok thanks again for the help, I appreciated it.