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Losing patience with Virgin media - endless faults since upgrade to 360

Rockhoppers
Tuning in

3 weeks ago - last edited 3 weeks ago

Really starting to lose my patience with VM.

The upgrade to 360, which was just some new remotes and a firmware upgrade has been nothing but trouble, wish i had never done it !

Playback issues, endless "C" error codes, very slow response to remote inputs, constant reboots and just UI hanging with blank screen (but audio) for a couple of mins.

Help line are no help, kept telling me is was a local network fault that they knew about and were fixing, but i had issues long before that but they just would not listen to that.....he had a script to follow ! 😠

They would not send out new boxes or tell me how i can go back ! Just some support guy reading from a PC screen.....pointless !

Promised to call me back after they fixed the fault, still waiting for that call ! 😠

These boxes are just not up to running the new firmware !

Going to start putting a claim in for loss of service as the boxes are close to unusable right now.

Run all the tests on the router and the network (boxes are hard wired) and VM ran external tests. not fault found !

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

3 weeks ago

Hi @Rockhoppers 

Have you ? You can also a run a test on your equipment from there. 

If nothing is showing when using the /check-services/   function you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level. (The online checker generally only lists known faults that are occuring over a wider area)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Rockhoppers
Tuning in
In response to newapollo

3 weeks ago

Hi Dave.

I have checked everything i can inside and outside the home.

Have even run a temp cat 5 cable to the box to make sure everything had the best chance it could.

These issues only started after the "upgrade" (and i use that in the lightest of terms).

Rebooted everything more than once, and once due to the need to do some electrical work on the house had the whole power shut down for 20 mins.

No joy within anything i do in house, and it is affecting two boxes that were both upgraded !

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