Intermittent signal affecting Broadband and Apps. Error messages CS2401 and CS3400

[Gibs25]

Intermittent signal message. Everything turned off but still getting messages CS2401 when trying to open Apps and CS3400 when trying to access recordings. Broadband is VERY SLOW and in and out . 

[newapollo · Accepted solution]

 /tv-error-code/cs3400 which affects live TV  and /tv-error-code/cs2401 which only affects apps both suggest turning the TV box off at the wall, check all the cables are firmly plugged in to the TV box, and then turn it back on. 

Your slow internet may be connected to the app error, however it wouldn't affect the live TV as that doesn't use the internet on a TV360 box.

Have you used the /check-services/i  function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[Beth_G]

Hi Gibs25

Thank you for your post, welcome back to the Community Forums! 

Sorry to hear you're having issues with your connection. We've had a look and some of your upstream channels are out of spec, and there's been some disconnections logged too.

We'll need to book in an engineer visit so we can get these issues ironed out. 

I've dropped you a PM so I can take your details and help further,