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How do you talk to someone????

SiobhanT
On our wavelength

Pease can someone tell me how to talk to someone? TV360 screen is blank on all TV apps. I've rebooted etc. Rang 150 - line is not working. Tried 0345 -1111 was disconnected and put to online help. That couldn't find the issue - option was 'Call us' - back to hell.

 

what do I do?

3 REPLIES 3

carl_pearce
Community elder

Whatsapp: +447305 327112

Live chat: https://www.virginmedia.com/broadband/broadband-only

Create a thread in the appropriate section: https://community.virginmedia.com/t5/forums/postpage/board-id/Virgin_TV_360

 

 

roy247
Superstar

When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

The lines are closed now the best time to call is at 8am when they open.

Is live TV working OK and it's just the apps that are not working, if it's just the apps that would point towards your hub connection from the 360, is the 360 connected to the hub using ethernet cable or wi-fi.

 

Ayisha_B
Forum Team
Forum Team

Hi @SiobhanT 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear about the issues with your service.

Can you confirm if you are able to watch live TV okay? Is it just the apps that are not working?

Ayisha_B
Forum Team

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