Forum Discussion

Flowegirl07's avatar
Flowegirl07
Just joined
16 days ago

Talking to someone

We recently started a new changed contract with Virgin for less money but are being charged the old rate. We rang about a problem with my bill and can't get through to speak to a human. The AI just keeps telling us to download the app. Has anyone got a number so we can speak to someone?

  • Steven_L's avatar
    Steven_L
    Forum Team
    16 days ago

    Hello Flowegirl07,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your current package. Was your package change done online and as it within the last 10 days that you agreed to the new package?

    Kind Regards,

    Steven_L