@bigpmc wrote:
I upgraded to the tv360 software a few months ago. All was working well, but over the last few days I've had to sign in again to all apps (I player 4od etc) and now netflix and Disney plus don't load. I've re set the box multiple times, and done a factory reset. After the restart,I got this message (see attachment). What can I do? Is this fixable or do I need a new box? Thanks
Hi @bigpmc
Sorry to see you have the CS6002 error. It looks like you will need a replacement box, so if you can please make a note of any series links you have set up (take photos if you have a lot). Hopefully a large number of your recordings will be available using catch up, on demand or apps.
Which of the two options when performing a factory reset did you try? Keep Recordings or Format Disk?
If you chose the Keep Recordings option then I suggest trying the Format Disk option. This is a complete factory reset and you will lose everything (the same as getting a replacement box).
It might work, but I don't think it will help in this case. If it does work then it's probably only a matter of time before the disk fails again completely.
Try it and see and if that fails then you'll need to contact VM Faults (150 from a VM landline) for a replacement box. If you do call VM it's best around 8am when lines first open and are least busy.
A member of the forum team may pick this up for you in a day or two.
DaveI don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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