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Green screen

cdiamantiis
Joining in

on ‎19-02-2024 06:21

Green screen left for more than 3 hours do I need a new box

4 REPLIES 4

Katherine561
Joining in

on ‎19-02-2024 08:16

@cdiamantiis wrote:

Green screen left for more than 3 hours do I need a new box

Maybe it was Hard Drive Failure: The green screen with the message “DVR has detected a serious problem” indicates that your hard drive has failed. You’ll need a tech visit to replace your box with a new one.

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japitts
Very Insightful Person
Very Insightful Person

on ‎19-02-2024 08:55

The green "DVR has detected an error" screen error message indicates hard drive failure which can't be repaired.

Report your fault, a tech visit should be arranged, and your box replaced.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Katherine561
Joining in
In response to japitts

on ‎20-02-2024 05:08

Appreciated for your help. 😊 

 

 

 

 

 

 

CatNeedsBest

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Steven_L
Forum Team
Forum Team

on ‎22-02-2024 13:03

Hey cdiamantiis,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV box, I have looked into this and can see that you had a technician visit booked in, is everything now okay after the visit? 

Kind Regards,

Steven_L

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