cancel
Showing results for 
Search instead for 
Did you mean: 

Free Apps not opening

awr1946
Dialled in

Free apps not working, blank screen every time try to open any free app

5 REPLIES 5

roy247
Superstar

How is your 360 connected to your hub, ethernet cable or wi-fi, this is the connection for the apps.

If you press the Home button, > Settings > System > Diagnostics and then you can check your Internet connection.

You do say all the free apps have you checked every one, I just checked iPlayer and that's OK.

 

Ayisha_B
Forum Team
Forum Team

Hi @awr1946 

Just checking in to see if you are still having an issue with this?

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


This did resolve itself. It was ok up to today now all I get is a blank screen again

This did resolve itself. It was ok up to today now all I get is a blank screen again

all the connections etc are ok

Hi awr1946, 

Thanks for coming back and updating the thread We're sorry to hear this issue has returned for you. 

Going back to some of the questions Roy asked above: How is your 360 connected to your hub? Is this via ethernet cable or WiFi? We ask this as this is how the apps connect so if there is an issue with that, it can affect how the apps work. If you press the Home button, > Settings > System > Diagnostics and then you can check your Internet connection.

Is this happening on all apps? If not, please let us know which apps it is happening on. 

Can you also advise if you're having any issues with Live TV or Catch Up/On Demand too? 

And finally, do you have any additional boxes? If so, is the same happening on them?

Keep us posted so we can help further. 

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs