Firmware Update to 5.14 Fail

[DavidM71]

Both our boxes updated to 5.14 overnight. One box is completely fine but the other has deleted all recordings and planned recordings. Problem being the one that has deleted everything is the master which held most of the recordings and planned recordings, surely a firmware update shouldn’t cause everything to be deleted? 

[DavidM71]

Update: The other box just rebooted and a message came up in the top right corner saying update complete and now all the recordings and planned recordings have gone from that box as well. 😡

[DavidM71]

No disrespects Virgin but your telephone support is about as much use as a chocolate fire guard. The language barrier is so infuriating and I’m the most laid back person going. Then to be hung up on after 50 minutes on the phone is a disgrace. 

[DavidM71]

After 2½ hrs of being passed from pillar to post frustration (at one point got transferred to Virgin Mobile to see if they could help) I was finally passed through to Lee who did checks on the box with no issues found so he put it down to the 5.14 update causing the box to glitch forcing it to do a full factory reset. To try and limit this happening again he has arranged for the box to be swapped out. The other box was just doing random re-boots every 5 mins or so and seems to have stabilised but that one is now showing approx 10 recordings and planned recording so I’ll keep an eye on that. 

[Roseyhue]

I and it seems a few others have had a similar problem and I posted on this Forum about it a couple of days ago.  Virgin replies on this forum seem to say that update 5.14 is not the problem but other posts on here all seem to be associated with the update,  A few responses point at the V6 box, but, I'm not so sure.  I will press on with the simple set up for TV that I have got, and hope it all settles down.  I don't want all the fuss of swapping kit in and out!

[Fox_35]

Well, the message is clear. If it ain't broke don't fix it! Stick to the V6 folks!