Error CS2511 Playback not possible
I'd like to watch the NFL match replays (Sky Sports Mix) which are shown as being available (in the guide on the TV box or iPhone app) but whenever I try to play them it shows 'playback not possible'...
Forum Discussion
Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
roy247 wrote:Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
Roy - was your box a V6 updated to TV360 - or supplied as 360?
g0akc wrote:
roy247 wrote:Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
Roy - was your box a V6 updated to TV360 - or supplied as 360?
Arris V6 boxes were replaced by Humax 360 main and mini boxes in 2020.
roy247 wrote:
g0akc wrote:
roy247 wrote:Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
Roy - was your box a V6 updated to TV360 - or supplied as 360?
Arris V6 boxes were replaced by Humax 360 main and mini boxes in 2020.
Thanks - as per PM, that probably explains why you don’t see the issue/bug - a VM technician and I now suspect this fault only impacts boxes updated from V6.
VM FMS team seem to possibly be on the case but it’s a bit unclear.
Looks like my next step is a new box. The technician is going to try to sort one out for us.
g0akc wrote:
roy247 wrote:
g0akc wrote:
roy247 wrote:Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
Roy - was your box a V6 updated to TV360 - or supplied as 360?
Arris V6 boxes were replaced by Humax 360 main and mini boxes in 2020.
Thanks - as per PM, that probably explains why you don’t see the issue/bug - a VM technician and I now suspect this fault only impacts boxes updated from V6.
VM FMS team seem to possibly be on the case but it’s a bit unclear.
Looks like my next step is a new box. The technician is going to try to sort one out for us.
Box theory was a red herring - tech swapped it but still same issue
So now looks like something local - apparently it works fine in IP4 area but not here in IP1