Error CS2511 Playback not possible
I'd like to watch the NFL match replays (Sky Sports Mix) which are shown as being available (in the guide on the TV box or iPhone app) but whenever I try to play them it shows 'playback not possible'...
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Update - VM FMS team rang me. After some basic questions their agent went and checked.
Now saying lots of other customers have reported this issue - being escalated to UK teams for resolution.
Expect fix within about 48 hours - will call me back to update/advise me.
I’ve sent a text to the VM field technician to keep him in the loop.
There’s now a suspicion that this issue affects boxes that were updated from V6 - but not those produced/supplied as TV360.
Would explain why some customers have it working okay and don’t see this issue.
I’m in contact with the technician about it.