Error CS2511 Playback not possible
I'd like to watch the NFL match replays (Sky Sports Mix) which are shown as being available (in the guide on the TV box or iPhone app) but whenever I try to play them it shows 'playback not possible'...
Forum Discussion
So the VM technician came this morning and tried various things - but unable to resolve the issue. Nice guy and very helpful.
Tried;
- Different channels again - only Sky Sports Mix has the issue - other Sky channels such as Sky History etc. playback okay.
- Power cycled everything again
- Checked/adjusted power levels - all good
- Technician on to developer and support at VM end
- Virgin not seen this issue previously, nothing in tech briefing notes etc.
- Suspected might be because I am using my own router with Hub 3 in modem mode - so we disconnected my router, connected the TV360 box direct to the VM Hub 3 - on both modem mode and router mode - so all 'standard' - still the same issue - so ruled out my home network.
- Tried launching from EPG, Catchup pages and Virgin app - Virgin TV Go - all give the same problem and error code with no playback
The fault is still open and incomplete - passed back to developer support - suspect 'network' issue?
As a last resort the technician may come back later in the week and replace the TV360 box - we are managing any recordings accordingly. Will make a new appointment to do so.
Update - VM FMS team rang me. After some basic questions their agent went and checked.
Now saying lots of other customers have reported this issue - being escalated to UK teams for resolution.
Expect fix within about 48 hours - will call me back to update/advise me.
I’ve sent a text to the VM field technician to keep him in the loop.
There’s now a suspicion that this issue affects boxes that were updated from V6 - but not those produced/supplied as TV360.
Would explain why some customers have it working okay and don’t see this issue.
I’m in contact with the technician about it.