Error CS2511 Playback not possible
I'd like to watch the NFL match replays (Sky Sports Mix) which are shown as being available (in the guide on the TV box or iPhone app) but whenever I try to play them it shows 'playback not possible'...
Forum Discussion
Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
roy247 wrote:Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
That's useful to know.
I've already turned power off/on - issue persists. I won't bother rebooting the hub which is in modem mode. I use my own router but doubt that's the issue. We can watch other catch up (other channels such as ITV) from the EPG or a search.
I guess I'll have to ring VM in case it's some sort of permissions thing.
After a load of hassle getting through on the phone, the agent claims there's an outage in my area (Ipswich, Suffolk).
The online service checker showed something but only mentioned audio on TalkSport as the specifics.
Resolution is said to be lunchtime on the 31st so I suppose I shall have to wait and try then.
A separate agent, via Chat, claims it will be resolved within 2 hours, network teams involved and so on - but it's been well over the 2 hours already... VM seem to make things up as they go along... Since there's this 'known issue in my area' they won't look into things any further. Already asked me loads of stupid questions like check the cables to the box from the wall after already stating we are watching live TV in UHD okay.....
At least I have a workaround now in that it seems the episodes are being shown again on the linear channel over next couple of days so I’ve set a series link which is picking them up.
My thanks to those who responded..
roy247 wrote:Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
Roy - was your box a V6 updated to TV360 - or supplied as 360?
g0akc wrote:
roy247 wrote:Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
Roy - was your box a V6 updated to TV360 - or supplied as 360?
Arris V6 boxes were replaced by Humax 360 main and mini boxes in 2020.
roy247 wrote:
g0akc wrote:
roy247 wrote:Hi g0akc,
I have just tried the 4 highlight episodes showing on the TV guide for yesterday and they all play on my box.
Have you tried rebooting the box and if that doesn't work try rebooting the hub.
Roy - was your box a V6 updated to TV360 - or supplied as 360?
Arris V6 boxes were replaced by Humax 360 main and mini boxes in 2020.
Thanks - as per PM, that probably explains why you don’t see the issue/bug - a VM technician and I now suspect this fault only impacts boxes updated from V6.
VM FMS team seem to possibly be on the case but it’s a bit unclear.
Looks like my next step is a new box. The technician is going to try to sort one out for us.