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bobgodbold's avatar
bobgodbold
On our wavelength
11 months ago
Solved

Email requesting me to upgrade to TV 360. Still waiting

I have received an email saying Your TV box needs a free swap Otherwise, you’ll miss out on Sky Sports+ I followed the link and duly requested a swap. ...
  • Ashleigh_C's avatar
    Ashleigh_C
    11 months ago

    Hi there bobgodbold 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and upgrade! I'd be happy to take a look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

bobgodbold's avatar
bobgodbold
On our wavelength
11 months ago

I'm beginning to think this may be a kind of scam.
Reading other posts from people who have also received this email, it appears, like me, they get this around the time their contract is up for renewal.

When they follow up on the email with VM, it seems VM go into "I see your contact is coming to an end, please renew it" mode.
If this is the case then it's pretty unethical of VM. 

I'm still waiting for any kind of confirmation that a new 360 box is on the way. I won't hold my breath............

Ashleigh_C's avatar
Ashleigh_C
Icon for Forum Team rankForum Team
11 months ago

Hi there bobgodbold 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and upgrade! I'd be happy to take a look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

  • bobgodbold's avatar
    bobgodbold
    On our wavelength
    11 months ago

    Just an update on this.
    The above agent, Ashleigh_C, has sorted this all out for me.
    One new TV360 box, one new TV360 remote and then I updated the V6 and installed the new TV360.
    Thankyou Ashleigh_C.