Forum Discussion

Geoff_Jay's avatar
Geoff_Jay
Tuning in
4 days ago

Waiting for 360 upgrades to be delivered

I had an email saying my TV box needs an upgrade so I ordered this on 28th July 2025 and had an email confirmation saying order may take up to 7 days. Since then I have heard nothing. My account says I do not have any outstanding orders so I can't track the delivery. I have tried an online chat but the chat box seemed to be programed to annoy as much as possible. The same response from the automated 150 phone line. I need help! I am waiting for a new 360 remote to upgrade my V6 box, and a mini  360 box and remote to replace an old Tivo box.

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    If you like the Tivo software, you could have asked for a replacement V6 for your old Tivo.?  Once you go to the 360 Horizon software, there is no going back.

  • Geoff_Jay's avatar
    Geoff_Jay
    Tuning in
    3 days ago

    To update, I have had text messages from VM saying the kit should be delivered on Friday 15th Aug.