Email requesting me to upgrade to TV 360. Still waiting
I have received an email saying
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I followed the link and duly requested a swap.
This was on the 5th of August. It's now the 16th.
I received an email response that says......
Thanks for your Virgin TV 360 upgrade request.
Please note it will take up to 7 days for us to process your order.
Since then, nothing.
Does anyone know how long this actually takes?
Will it actually happen or is this another case of a free update that doesn't actually happen. (I had the same thing happen for a free V3 to V5 upgrade).
Thanks.
Hi there bobgodbold
Thank you so much for your post and welcome back to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and upgrade! I'd be happy to take a look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.