Forum Discussion

mikefox's avatar
mikefox
Dialled in
2 years ago
Solved

Do these problems signify hard drive fault?

Problems occurring for the last 2 or 3 months 1 The 360Box often runs slowly i.e it lags 2 I'll be watching a live program when suddenly CS2114 comes up (Playback not possible) yet I am able to c...
  • roy247's avatar
    roy247
    2 years ago

    Hi mikefox,

    As you have a mini box you could try swapping the 2 around to see if the problems follow the box, if it does you could then try a factory reset and it that doesn't help then phone Virgin or wait for one of the forum team to respond which could be 2 to 3 day's.

    To factory reset go to Settings > System > Factory Reset.

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings
    Format Disk

    Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links
    you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match
    frame rate and Standby power consumption will go back to their default settings if you have changed them.

    You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

     

     

roy247's avatar
roy247
Hero
2 years ago

Hi mikefox,

As you have a mini box you could try swapping the 2 around to see if the problems follow the box, if it does you could then try a factory reset and it that doesn't help then phone Virgin or wait for one of the forum team to respond which could be 2 to 3 day's.

To factory reset go to Settings > System > Factory Reset.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links
you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match
frame rate and Standby power consumption will go back to their default settings if you have changed them.

You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.