Hi Matt, the email sent got bounced back as the email address only sends notifications and doesn't receive emails. Therefore, please provide me with a valid email address so I can send you the video that was requested as I don't have permission to upload a video to ths forum.
Thanks for coming back to us Dsouth, and sorry to hear that you've not been able to send the video example of this issue at play.
Just to confirm, have you attempted the diagnostics followed further up the thread, in which it was advised;
Turn the setting off > Confirm via hitting back button > A message confirming the settings has been changed > Go back in & turn it on > Confirm via back button > Wait for setting confirmation message > this should then be working again for you.
Thanks
David_Bn
Hi David_Bn,
Yes, I tried that as soon as it was posted, it didn't work for me.
Regards,
Dave
Thanks for coming back to me Dsouth and I'm sorry to hear that the advised work around was no successful.
Check out the envelope in the top right hand corner for a private message from me and I'll seek to see if we can have this resolved for you, which may require a ticket being raised to our IT team.
Thanks
David_Bn
Just to say I am still experiencing this problem too.
• Waiting until the “Next episode will play in” and selecting “No thanks” then clicking back on the remote to come out of the recording does not cause the delete recording prompt to appear
• Scrolling until there is only say 20 seconds left on the recording then clicking back on the remote does not cause the delete recording prompt to appear
The only way I can seem to get the delete recording prompt to appear is by coming out of the recording, going back into it, scrolling along to the end of the recording, hitting play then clicking the back button on my remote.
Okay, thanks, will wait for a private message.
