'Channel failed' message - CS2000

[milco]

We have recently started getting a 'Channel failed' error message (code CS2000) on our screen whenever we try and use live pause or live rewind.

I re-booted the box and it's still doing it.

Can anyone help?

Tony.

[newapollo]

Hi Tony,

Have you had any problems with recordings?  It does appear to be a possible hard drive problem if you are unable to pause and rewind live TV as that is the same as recording. 

How much free space is showing on your hard drive?

Recordings > Recorded > View all > It will show a percentage in the top left hand corner of this screen

You should check that the caling, especially the white coaxial is all snug and tight and free from any kinks.

One previous poster with this issue solved it because, "The white converter lead mush be a bit dodgy. Upon wiggling the cable the 360 box picture broke up. I swapped the lead for a standard f type to standard ariel adapter and that solved that problem. "

If the issue still persists arfter checking your cabling and storage then you should call 150 from a Virgin phone, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and help.

[milco]

Hi Dave,

Thanks for your reply.

When I checked the amount of free space on the hard drive, as you suggested, it was showing that the hard drive was full. This is ridiculous! We only have a few programmes (maybe 15 hours total) on the hard drive! When we upgraded our V6 box (never any problems) to the 360 about a month ago it (as we were warned) wiped our hard drive, so we had only just started recording again.

Anyway, we did a factory reset, first of all the one that doesn't wipe the hard drive. No improvement. So, we did the reset with the hard-drive wipe and everything works again (live pause, live re-wind etc)...

...so, basically, having gone along with Virgin's suggestion and done the firmware upgrade from a V6 to a 360 box, we now have a unit with virtually no hard drive capacity!

Have we reached the point where I need to ring Virgin for technical advice?

Any advice gratefully received!

Tony.

[Martin_N]

Hi milco,

Thank you for your post. I'm very sorry to hear about the issue with your Tv box. 

I am happy to take a look into this. I will private message you now to confirm your details. 

^Martin

[milco]

A quick update:

After the hard-drive issue was resolved back in February, all went well until the hard-drive suddenly and without warning wiped itself clean about a week ago, losing all our recordings. 

Then this morning when I switched on there was a caption saying 'software update complete'. The only problem was that the box was frozen and there was no TV coverage. It allowed us to operate the 'home' button to scroll around the apps and the hard drive, but nothing would open. After re-booting the box didn't work, I rang Virgin technical support and they said they couldn't connect with the box from their end. It had basically seized up.

...so we have an engineer coming round tomorrow to fix the issue. I have to say Virgin technical support were first rate. The call was answered quickly, they were able to establish the extent of the problem without any issues and we have someone coming round tomorrow to fix, or replace, the box - hopefully!

If there is one thing that comes out of this it is that upgrading our perfectly-functioning V6 box to 360 seems to have caused all these issues. Before the upgrade not a single problem. Since the upgrade there have been obvious hard-drive issues and now complete loss of functionality. Maybe the moral of the story is if it ain't broke don't fix it? 

[newapollo]

Hi again Tony,

Sorry to see the issue you've just encountered. With the recording being deleted as well last week it sounds like it may be a hard drive problem.

You should still bne able to use the TVGo app so you can watch programs, and if you use the TVGo via a browser on a PC you might be be able to connect an HDMI lead from the PC to the TV to watch it on there. (If you want Sky Sports then sorry you'll need to use the Sky Sports app but it won't let you link to the TV via HDMI)

You could try the following to see if you can get a working connection before the tech comes tomorrow.

Turn off the 360 at switch;  then on the 360 box  hold down both the power button and the + button at the same time.

Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it should reset and boot up normally as a 360.

[milco]

Many thanks. We tried your fix, but unfortunately no change.

Let's see what tomorrow brings...

[milco]

...however, we did take up your suggestion of using the TVgo app and have been using it on a laptop this evening.

...so we didn't miss the final of Masterchef! 🙂

Many thanks,

milco.

[milco]

Update:

The engineer came round yesterday. As soon as I said the box had frozen and we had phoned Virgin tech support but they couldn't connect with it, he whipped out a new box! 

Problem solved without any fuss whatsoever. Bravo, Virgin Media!

Many thanks, newapollo, for your online advice.

milco