Channel Glitch Issues

[rh1878]

Hello,

I'm having issues on certain channels, the picture is glitching every so often.

I had this issue a while back and it's came back again.

The main channels in question are Sky Sports PL, Sky Sports Football and Comedy Central.

Thanks

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

Sky Sports PL-HD & Sky Sports Football-HD share a broadcast frequency, along with More4-HD & Sky Documentaries HD.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Matthew_ML]

Hey rh1878, thank you for reaching out and I am sorry to hear this.

Are you watching the games on catch up or in live time? 

How long has also this been happening for? 

[rh1878]

Hello

I have been watching the games on Live and it's been happening for a good few weeks now.

Thanks

[Daniel_Et]

Hi @rh1878, thank you for your response.

Are you experiencing issues with just Standard Definition channels or High Definition channels too?

If both, have you tried entering the settings menu and ensuring the picture resolution is set to "Automatic"?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[rh1878]

Hello,

I only have the HD channels and the resolution setting is on automatic.

Thanks

[John_GS]

Hi @rh1878 

Thanks for coming back to us.

Is this happening on all boxes or just certain ones? 
Can you confirm that the cable is securely connected to both the set top box and the TV - disconnect and reconnect the cable to be sure. This relates to both the white Co-ax cable and the HDMI.
Try connecting the HDMI cable to a different port on the TV
Try using a different HDMI cable
Let us know if any of those helps.
Best wishes.

[rh1878]

Hello,

It just happens on my main box and I have tried changing cables etc and it still glitches.

Thanks

[japitts]

When you say "it just happens on my main box", presumably you have multiple boxes.

Try swapping the 2 boxes around - does the problem follow the box move, or remain with the internal cabling?

[Alex_RM]

Thanks rh1878,

So I can get a few more details from you I've popped you over a private message.

Alex_Rm