Cancel Engineer Visit

[BrandyFife]

I made an engineer appointment last night after unsuccessfully trying to upgrade my box to 360. Spent the better part of 3 hours resetting hub and the box itself following previous replies on the community site.. However the V6 box miraculously upgraded itself through the night..

Brilliant now all I have to do is cancel the appointment. However on the website and the phone app I keep getting the message “Sorry, we can’t check the service status in your area right now”. Any suggestions?

Thanks

Alan

[BrandyFife]

Sorry, couldn’t find a way to update my message.. I have finally managed to cancel the engineers visit. Thanks

[Kath_P]

Hi Alan, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that you were having difficulty cancelling the engineers visit although we're happy to hear that's been done now. 

If you have any further issues, pop back and let us know. 

Take care,