Can’t upgrade

[antonymargrie21]

I’m trying to upgrade to the virgin tv 360 and a keep getting error messages TM4/19/10-1-200000 

[Molly_T]

Hi Anthonymargrie21 👋

Welcome back to the community forum! Sorry to hear about these difficulties getting your TV box upgraded to TV360. 

We'd like to take a closer look at the account to investigate what may be causing this, and to help get things sorted. 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[cazzab]

This is the exact same message that ivsm getting on both my boxes.