Can’t play recordings and soft reset deletes all schedules

[Spambhoy]

For the 4th/5th time in as many weeks, we keep getting a “C” error for recordings on the second box. We reset the box by switching it off and on and all the prearranged recording schedules are deleted ? I thought this would only happen for a factory reset ?

[Kath_F]

Hi Spambhoy, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with your TV box deleting the recordings. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,