Can't Find Hard Drive - Error Code CS6002"

[drewclarke]

My box has developed the CS6002 fault, can a tech reach out please.

It's been this way for several weeks.

[newapollo]

Hi drewclarke 

Sorry to see you have the CS6002 error.

You could try a factory reset, however I don't think it will help in this case, and that you'll need to contact VM Faults (150 from a VM landline, option 2) for a replacement box. If you do call VM it's best around 8am when lines first open and are least busy.

A member of the forum team may pick this up for you in  a day or two.

Try the factory reset as you've nothing to lose.

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

Normally I would advise selecting Choose Keep Recordings which means you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again), however since you have the "can't find hard drive" message I would try the "Format Disk" option.

[drewclarke]

Thanks for the reply, sadly I already tried the reset, this didn't work. I also called and got cut off :X

[drewclarke]

Still waiting for a reply from a forum tech

[Gareth_L]

Hello drewclarke.

Thank you for bringing the Error Code CS6002 to our attention on our community.

What I can do from here is send you a private message to pass security and look at getting the box swapped for you.

If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello again drewclarke.

Thanks for your time over the last few days.

I've arranged for an engineer to attend and replace the faulty box.

The time and dates been sent to you by private message.

Would you please be able to let us know how the visit goes.

Gareth_L