Call out charge

[anitas]

I recently received the email about upgrading to the V360 which I did but my next bill is showing a £25 call out charge. I installed it myself so there was no engineer so I am wondering why I am being charged this.

[roy247 · Accepted solution]

Was it the upgrade for free email and you just got a remote in the post and received a software update to your V6 box.

You could try calling Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and asking , or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

[anitas]

It was the free upgrade email 

[anitas]

And I got the boxes in the post and swapped with the tivo

[roy247]

Hi anitsa,

If you call Virgin select the leaving option you used to have a chance of speaking to a UK based person but that seems to have changed from my recent experiences or wait here for one of the forum team to respond.

[Matthew_ML]

Hey anitas, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

Does this state an engineer charge out or does it say like Activation Fee  on the bill? Cheers 

[anitas]

Thank you.  I rang and have been told it will be removed from my bill. 

[Tom_W1]

Hi @anitas thanks for your post although we're sorry to hear of your concerns raised.

It's great to hear that this has since been resolved for you.

Any future issues please don't hesitate to let us know!
Many thanks