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CS2518 Error code TV Box no catch up

On our wavelength

I'm about to move house to a non-virgin area so leaving the contract but this started at the weekend, rebooted all devices, still same error. 

No point in getting an engineer to this, I've reported to Virgin online but nothing, no reply, they confirmed broadband issues in the area are now resolved, so not sure what more I can do on this.

Any ideas anyone? Virgin are useless, I am glad to be leaving shortly.


Very Insightful Person
Very Insightful Person

Hi Grimpeeper666 

Even though it's been confirmed there are no broadband issues in your area it's possible there is either a TV issue, or another issue has surfaced. I suggest you also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Aside from rebooting all your boxes, have you checked the cabling as well as per /tv-error-code/cs2518 

"Turn the TV box off at the wall, check all the cables are firmly plugged in to the TV box, and then turn it back on."

(Make sure that white coaxial is snugly connected and free from all kinks)

If your 360 is connected by ethernet cable then remove the ethernet cable and then plug it in again, also try connecting via wifi (to do this make sure you remove the ethernet cable from the back of the 360 if one is plugged in).

I don't work for Virgin Media.
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I have actually fixed it now. rebooted all the boxes, took out, reseated cables (cleaned the connections, IPA) still didn't work. 

Reset the box to factory, worked. this is the 3rd time I've had to reset the box to factory in the past month.