Forum Discussion

Redfly's avatar
Redfly
Joining in
3 years ago

CS2400 error

I've had an issue with BBC1 and BBC2 for weeks. An App not accessible error appears with a CS2400 error. I habe tried restarting the box. I have also contacted virgin and was given a 5 day resolution...
winonski's avatar
winonski
Tuning in
3 years ago

I have this error now on my You Tube app on my tv, all my other apps work. I noticed that when I switched it on this morning it said an update had been installed - does anybody have a fix please?

David_Bn's avatar
David_Bn
Icon for Forum Team rankForum Team
3 years ago

Good Afternoon winonski, thanks for your post on our Community Forums.

Sorry to hear of the emergence of this error code.

Is this happening on YouTube via the set top box or are you using a Smart TV?

Thanks,

David_Bn

  • winonski's avatar
    winonski
    Tuning in
    3 years ago

    It’s via my 360 box.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      3 years ago

      Thanks for coming back to us winonski.

      Can you please confirm if this is happening whilst connected via Ethernet or over Wi-Fi?

      Have you been able to since perform a reboot on the set top box and/or the hub?

      Thanks,

      David_Bn

  • Pomroy112's avatar
    Pomroy112
    Joining in
    2 years ago

    I am now getting this error for my YouTube app on 360 box, connected via ethernet. All other apps work

    • roy247's avatar
      roy247
      Hero
      2 years ago

      Hi Pomroy112,

      I guess you have tried rebooting the box and that has made no difference, have you also tried factory resetting the box using the keep recordings option.

      You won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.